FAQ
1. Are your products suitable for all skin types?
Yes, our products are formulated to be suitable for all skin types, including normal, dry, oily, and combination skin. We focus on balanced formulations that support the skin’s natural barrier without causing unnecessary irritation. Each product is designed to work gently while delivering effective results.
2. Are your products suitable for sensitive skin?
Our products are created with carefully selected ingredients and are generally suitable for sensitive skin. We aim to avoid harsh components and focus on skin-friendly formulations. However, we always recommend performing a patch test before first use, especially if you have highly sensitive or reactive skin.
3. What skin concerns are your products best for?
Our products are designed to support healthy-looking skin and hair by improving hydration, texture, and overall appearance. They are suitable for addressing common concerns such as dryness, dullness, and lack of vitality. With consistent use, they help maintain balance and enhance the skin’s natural glow. Results may vary depending on individual needs and routines.
4. Do your products contain fragrance?
Some of our products may contain a mild fragrance to enhance the user experience. We aim to keep fragrances subtle and non-overpowering. For those with sensitivities, we recommend reviewing the full ingredient list provided on each product page. Transparency is important to us, and all ingredients are clearly listed.
5. Where are your products made?
Our products are manufactured in Europe, following high-quality production standards. We work with trusted manufacturers to ensure consistency, safety, and effectiveness. Each batch is produced with care to meet regulatory and quality requirements. This allows us to deliver reliable products you can trust.
6. How should I use the product?
Each product comes with specific usage instructions provided on the product page and packaging. For best results, follow the recommended application method and amount. Using the product as directed helps maximize its benefits and ensures optimal performance.
7. How often should I use your products?
The recommended frequency of use depends on the specific product. Most of our products are suitable for daily use unless stated otherwise. Using the product regularly as part of your routine helps achieve the best results over time. Always follow the guidelines provided for each product.
8. Can I combine your products with other skincare brands?
Yes, our products can be easily incorporated into your existing skincare routine alongside other brands. They are formulated to work well with a variety of products and routines. If you are using active ingredients, we recommend introducing new products gradually. This helps your skin adjust and minimizes the risk of irritation.
9. How long does it take to see results?
Results vary depending on individual skin type, condition, and consistency of use. Some users notice improvements within a few weeks, while others may require longer. Skincare is a long-term process, and regular use is essential for noticeable changes. Patience and consistency are key.
10. Which countries do you ship to?
We currently ship to most European countries. Available shipping destinations are displayed during checkout. Shipping options and delivery times may vary depending on the location.
11. Do you ship to the United Kingdom?
At this time, we do not offer shipping to the United Kingdom. This is due to logistical and regulatory considerations. We are continuously reviewing our shipping options and hope to expand in the future. Please check our Shipping page for the latest updates.
12. How should I store the products?
To maintain product quality, store your products in a cool, dry place away from direct sunlight. Proper storage helps preserve the effectiveness of the ingredients. Avoid exposing products to excessive heat or moisture. Always ensure the container is tightly closed after use.
13. What is the shelf life of your products?
Unopened products typically have a shelf life of up to 24 months. Once opened, we recommend using the product within the period indicated on the packaging. This ensures optimal freshness and performance. Always check the packaging for specific shelf-life details.
14.How can I contact you if I have questions?
If you have any questions or need assistance, you can contact us via email or through our website’s contact form. Our team is happy to help and aims to respond as quickly as possible. Customer satisfaction is important to us, and we are always here to support you.
